They will describe its benefits broadly, to cover any type of accidents or damage, “for any reason,” such as a dog chewing up part of your new couch, or if a support beam breaks. In many instances, store representatives may receive bonuses depending on how many customers buy the “protection plan.”
This is common in many popular furniture stores in New York, where these “protection plans” are promoted to give the buyer “peace of mind.” After all, if you’ve just spend several thousand dollars on new furniture, a few hundred dollars won’t seem like very much.
Unfortunately, these “service contracts,” run by a completely separate company, are often worthless. When you go to use it, they will tell you that for one reason or another, the damage to your furniture isn’t covered.
Here is a story from a Philadelphia-based news station about the issues customers face when trying to use their furniture protection plan. https://6abc.com/furniture-warranty-company…/12849446/
Before buying one of these add-ons, find out the name of the company that administers it. Then search online for complaints about that company, and the retailer selling it to you.
Most consumer advocates recommend against these extended protection plans for numerous good reasons, which I’ll explore in other posts.
If you have been sold one of these service contracts and the company is not abiding to the service contract agreement, then Contact Us Today. 516-268-7080.